Bus Operator Coronavirus Travel Guidance

This page is dedicated to keeping you up to date with the latest safety measures implemented by bus operators across Wales, as well as the latest Welsh Government guidance on the use of public transport.

Please continue to follow the latest advice from Public Health Wales on preventing the spread of the virus, signs and symptoms, social distancing and the use of public transport.

Other useful links:

 Coronavirus Transport Service Updates

Transport for Wales Coronavirus Travel Guidance

TFW Travel Safer 

 

In response to an increased demand to travel following the easing government restrictions, from Monday 21st June 2021, it will be possible to use every forward-facing seats on buses in Wales:

  • On busy routes at busy times, where it may not always be possible to socially distance, this means you may need to sit next to someone else.

  • This decision follows a risk-based examination of a range of factors including operator safety measures, face covering compliance as well as Covid-19 infection numbers and vaccination rates.

  • Where possible, passengers are encouraged to still plan their journey in advance and travel off peak.

Face coverings remain mandatory on all public transport services in Wales, unless exempt. Please check the Welsh Government website for details of who the requirement applies to, exemptions and enforcement.

 

Bus Operators- Please click on each operator name for further information.

1st Choice

AAA Taxis

Arriva Buses Wales

Arriva Midlands

Berwyn Coaches

Briggs Coach Hire

Brodyr James

Brodyr Williams

Bwcabus

Caelloi

Cardiff Bus

Caring Coaches

Celtic Travel

Cen ap Tomos

Clynnog & Trefor

Connect2

D&G Bus

DANSA

Davies Coaches

Denbighshire Council

Dilwyns Coaches

E Jones and Sons

Easy Coach

Easyway

Edwards Brothers

Edwards Coaches

Eifion's Coaches

Evans Coaches

First Cymru

Globe

Glyn Evans

Goodsir Coaches

Greenlinks Community Transport

Gwynfor Coaches

Gwynne Price Transport

Harris Coaches

Henleys Bus Services

James Bevan

John's Coaches

Jones Login

Llew Jones

Lloyds Coaches

M&H Coaches

Midway Motors

Mid Wales Travel

Morris Travel

Nefyn Coaches

New Adventure Travel

Newport Bus

O R Jones

Owens of Oswestry

Pembrokeshire County Council

P&O Lloyd

Pats Coaches

Peyton Travel

Pheonix Transport

Phil Anslow

Richard Bros

Ridgway Coaches

Sarah Bell Minibus

Sargeant

South Wales Transport

Stagecoach in South Wales

Stagecoach in Chester

Stagecoach Merseyside & South Lancashire

Stagecoach Wye and Dean

Taf Valley Coaches

Tanat Valley Coaches

Thomas of Rhondda

Townlynx

Travel Final Ltd

Veol Coaches

Watts Coaches

Windy Corner Coaches

Yeomans Canyon

 

 

1st Choice

AAA Taxis

 

 

Arriva Buses Wales

Please visit the Arriva Buses FAQs page for further guidance on the use of face coverings, social distancing on board their services and at bus stops, contactless payments and more.

In Wales or on crossborder services into Wales:

  • Face coverings must be worn at all times (unless exempt) when travelling. Face coverings must also be worn when inside transport hubs which includes bus stations, interchanges or travel shops.
  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer.
  • Please pay by contactless or use the Arriva UK Bus app, if possible.
  • If you are paying by cash, wherever possible, please pay the exact fare.

Arriva also have a range of Journey Assistance cards that are available for anyone that needs support when travelling, including two new cards that read:

  • "Please be supportive. I have a disability and I am exempt from wearing a face covering. Thank you!”
  • “Please be supportive. I have a health condition and I am exempt from wearing a face covering. Thank you!”

You can download the cards here.

 

 

Arriva Midlands

Please visit the Arriva Buses FAQs page for further guidance on the use of face coverings, social distancing on board their services and at bus stops, contactless payments and more.

In Wales or on crossborder services into Wales:

  • Face coverings must be worn at all times (unless exempt) when travelling. Face coverings must also be worn when inside transport hubs which includes bus stations, interchanges or travel shops.
  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer.
  • Please pay by contactless or use the Arriva UK Bus app, if possible.
  • If you are paying by cash, wherever possible, please pay the exact fare.

Arriva also have a range of Journey Assistance cards that are available for anyone that needs support when travelling, including two new cards that read:

  • "Please be supportive. I have a disability and I am exempt from wearing a face covering. Thank you!”
  • “Please be supportive. I have a health condition and I am exempt from wearing a face covering. Thank you!”

You can download the cards here.

 

 

Berwyn Coaches

  • Face coverings are mandatory- travel will not be allowed without a face covering. Please wear before boarding the service and don’t remove during your journey. You can buy a face covering for 50p from the driver.
  • No Standing
  • Mobile phones not to be used for calls except for in an emergency
  • No food or drink to be consumed whilst on board
  • Please take your rubbish with you
  • Windows to be kept open at all times
  • Please respect our drivers at all times

In addition, the following safety measures have been implemented:

  • All vehicles deep cleaned daily
  • Hand sanitiser on board for passenger use
  • A Perspex shield screen fitted enclosing driver cab area
  • Contactless payments now accepted
  • Poster on vehicles (from Cyngor Gwynedd) encouraging face coverings whilst travelling.

 

 

Briggs Coach Hire

Brodyr James

Brodyr Williams

 

 

Bwcabus

As bus services begin to return to normal, Bwcabus would like to reassure returning and new passengers what to expect from their services.

The Bwcabus team, working alongside bus operator Richards Bros, have introduced some changes on board for the safety of our passengers and drivers.

  • All vehicles fitted with automatic hand dispensers
  • Driver protection screens fitted to create a physical barrier between passengers and drivers.
  • Enhanced cleaning programme on all our vehicles
  • Maximum of 50% capacity at anyone time.

A gentle reminder

  • You must not travel if you are experiencing any coronavirus symptoms or are self-isolating
  • Maintain social distancing and stay 2 meters apart where possible.
  • Wash your hands regularly.
  • Wear a face covering unless you are medically exempt or aged under 11.
  • Try not to touch surfaces like benches, buttons, doors or your face.
  • Do not eat or drink whilst on board the bus.
  • Cover your mouth and nose with a tissue when you cough or sneeze, and place the tissue into a bin.
  • Use contactless payment where possible
  • Board or exit the bus one at a time and stand back at bus stops to allow passengers getting off the bus plenty of room before you try to board.

 

 

Caelloi

  • Caelloi are deep cleaning buses after daily use and encouraging social distancing for all passengers on board.
  • Hand sanitiser will be provided for passenger use.

 

 

Cardiff Bus

Please visit the Cardiff Bus website for further guidance on using their services during the coronavirus pandemic.

Please remember more people are travelling and coming together safely as government restrictions have eased. So, when the bus is busy it will not always be possible to sit apart from others and someone may sit next to you.

All available buses are being used, but you can help us and other customers by travelling at off-peak times if possible and use the capacity checker on our website and app to see if your bus is busy before it arrives. In addition:

  • At the bus stop, please sit/stand apart from other customers.
  • You can still pay with cash, but it will need to be exact fare as we don’t give change.  You can also pay via our mobile app, contactless or iff card.
  • Wear a face covering at all times, unless exempt.
  • Take a seat as soon as possible.  Customers are no longer able to stand on board whilst travelling
  • Sit in the window seat and as far away from others if possible.  When the bus is busy it will not always be possible to sit apart and someone may sit next to you

To help keep you safe, Cardiff Bus have:

  • Introduced a rigorous cleaning regime which including anti-viral cleaning products
  • Provided drivers with PPE
  • Added hand sanitiser to buses
  • Reduced capacity on buses in line with Welsh Government guidance
  • Added information and signage about what to do on board
  • Drivers have a protective screen between you and them
  • Updated our app and website so you can see if the bus you’re waiting for is busy or not
  • Security staff are carrying out spot checks on buses to make sure customers wear face coverings, unless they are exempt.

 

 

Caring Coaches

Celtic Travel

Cen ap Tomos

Clynnog & Trefor

Connect2

D&G Bus

 

 

DANSA

Listed below are some of the additional safety measures Dansa are putting in place to ensure safety on board:

  • Reduced passenger capacity
  • All seats clearly marked where seats are out of use.
  • Driver equipped with mask, gloves, hand sanitizer and anti-bacterial cleaning products.
  • Vigorous cleaning to be carried out throughout the day.
  • Signage displayed on Social Distancing
  • Advising passengers to wear face coverings where possible
  • Mandatory face coverings.

 

 

Davies Coaches

Denbighshire Council

 

 

Dilwyns Coaches

From 27th of July 2020, face masks on public transport will be MANDATORY as per Welsh government guidelines (except for medical reasons - documented proof must be shown)

Face coverings will be available from the driver at 50p each. We have chosen to sell face coverings on the bus at cost price as this a better option than refusing people access on to the vehicle.

If you see passengers without face coverings please be aware it may be for medical reasons.

 

 

E Jones and Sons

Easyway

Edwards Brothers

 

 

Edwards Coaches

Face coverings remain mandatory on all public transport services in Wales, unless exempt. Children under the age of 11, our drivers or anyone with a disability preventing them from wearing a face covering are exempt.

Failure to comply will result in refusal of travel.

On top of a vigorous cleaning regime, Edwards Coaches have implemented the following measures:

  • Reduced passenger capacity on vehicles as much as possible and no standees
  • Card payments only no cash (but we will not leave anyone stranded)
  • Screens fitted to the drivers cabs
  • We will monitor passenger numbers constantly and will increase service as much as possible when needed
  • More vigorous cleaning at the end of the day also drivers have cleaning materials and PPE so will wipe all hand rails on lay overs
  • Drivers have face masks, gloves, hand sanitisers and cleaning materials and are encouraged to use them as much as possible
  • Notices on vehicles advising passengers to keep to social distancing

 

 

Eifion's Coaches

 

 

Evans Coaches

We have received a new industry accreditation certifying that we are following the government and industry COVID-19 guidelines.

In addition to our already high cleaning standards, we have added additional hand sanitising and disinfectant facilities, clear and easy visible signposts and markings for social distancing in and on our coaches. 

 

 

First Cymru

Please visit the First Cymru website for further guidance on travelling on board their services.

Face coverings remain mandatory on all public transport services in Wales, unless exempt.

  • Please remember to bring a face covering or mask for your journey, it needs to fit well and cover your mouth and nose.
  • Put your face covering on before boarding the bus. 
  • If you have an exemption and you are unable to wear a face covering please be prepared to inform the driver or show an Extra help to travel card (Journey assistance card). You can download a card here.
  • Please take your face covering with you at the end of your journey.

To help keep you safe, First Cymru are also taking the following actions:

  • As the government restrictions ease you will notice that more people are travelling and coming together safely. This means that places and buses are busier than they have been; so once you board, you might find you have to sit next to someone. To help with the increased number of passengers we have increased the capacity on our buses.
  • Passengers are encouraged to make contactless payments and avoid using cash.
  • Thorough cleaning including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints
  • Encouraging good hand hygiene amongst all our staff
  • Embedded social distancing, and provided personal protective equipment such as gloves and hand sanitiser to all our drivers
  • Displaying NHS advice on our buses wherever it is practical to do so.

 

 

Globe

Glyn Evans

Goodsir Coaches

Greenlinks Community Transport

Gwynfor Coaches

Gwynne Price Transport

Harris Coaches

Henleys Bus Services

James Bevan

John's Coaches

Jones Login

 

 

Llew Jones

Face coverings remain mandatory on all public transport services in Wales, unless exempt.

We kindly ask passengers to have their own facemasks prior to boarding the vehicle, our drivers will have a small supply of facemasks available for sale at £1 per mask but we urge passengers not to rely on buying a mask from the driver.

Anyone who does not have an appropriate facemask or refuses to wear a mask WILL be refused travel. This is a measure put in place for the safety of yourselves and others.

Llew Jones have introduced the following measures to make your journey as safe as possible:

  • Deep cleaning the vehicles every evening after duty
  • Repeatedly wiping down ‘frequent touch points’ throughout the day
  • Having a perspex shield screen enclosing the drivers cab area
  • Encouraging passengers to pay through contactless card payment whenever possible

 

 

Lloyds Coaches 

We are doing our bit to stop the spread of the virus and have introduced enhanced deep cleaning of our buses using a fog based anti viral disinfectant and regular wiping down of touch points such as grab rails, bell pushes and ticket machines.

Contactless fare payment is the preferred method of payment, however cash payment will be accepted as a last resort (exact fare only please, as we are currently adapting a no change policy to minimize contact ).

Due to changes in guidance to wearing masks on public transport, we are now currently operating up to 50% capacity on all vehicles. There is markings on the vehicles to guide you with this. This should be all window seats on the vehicles keeping seats in the gangway clear unless from the same house hold.

Once buses are full drivers will display bus full on destination blinds.

We are closely monitoring passenger use of all services and make adjustments to services to suit passenger demand whenever possible.

 

 

M&H Coaches

M&H Coaches ask that passengers have their own facemasks prior to boarding the vehicle. Drivers will have a supply of facemasks available for sale at £1 per mask but we request that passengers do not rely on buying a mask from the driver.

Face coverings must be worn by all customers onboard buses unless they are exempt. The safety of our customers and employees is our priority. Please do not travel if you feel unwell, have a high temperature, a new continuous cough or experience a loss of taste or smell. 

In addition:

  • All drivers are equipped with PPE (Face Masks, latex gloves and hand sanitiser).
  • Twice daily cleaning regime with extra attention to specific touch points such as grab rails and stop buttons.  Vehicle surfaces are being disinfected before starting local service duty and on return to the yard.   
  • Twice weekly deep cleaned.  Vehicles are receiving a more intensive deep clean every Wednesday and Sunday by our cleaning team.  All panels, seats and surfaces including the roof is disinfected.

 

 

Midway Motors

Mid Wales Travel

 

 

Morris Travel

Contactless and cash payment is accepted on Morris Travel services.

You should wear a face covering while travelling, as set out in this guidance.

  • A face covering should cover your mouth and nose while allowing you to breathe comfortably. It is important to use face coverings properly and wash your hands before putting them on and after taking it off.
  • We do understand that some people may not be able to wear a face covering, for example very young children, people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering.
  • A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment (PPE). These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.
  • The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms.
  • There is no eating or drinking permitted on Morris Travel vehicles at any time.

 

Nefyn Coaches

 

 

New Adventure Travel

Face coverings remain mandatory on all public transport services in Wales, unless exempt.

If you believe that you are exempt for a medical reason, you will need to provide the driver with proof of your exemption, such as a letter from your GP, or a pass issued by Welsh Government. You can find out more about medical exemptions here. 

NAT Group have implemented the following safety measures: 

  • Adapting to developing safety measures and steadily increasing passenger numbers, NAT has introduced further stringent cleaning procedures on all vehicles – internal and external - as well as depots, offices and outside areas.
  • Specific anti-viral sanitisers will be used weekly, rather than the advised monthly frequency, on all touchable surfaces and foam hand sanitisers will be installed on all vehicles for passengers which will be regularly monitored.
  • NAT Group has selected a combination of Zoono Microbe Shield Surface Sanitiser and Deb Alcohol-based Hand Sanitiser.
  • Cash payments will resume on board NAT Group services from Monday 15th March. Customers are asked to use exact change where possible. Contactless payment methods are available.
  • Protective driver screens in place. 

 

 

Newport Bus

Please visit the Newport Bus website for further details on their commitment to staff and passenger safety and wellbeing. For further guidance on the use of face coverings, please visit the Newport Bus 'Face Coverings FAQ' page.

Newport Bus already have well-established cleaning regimes for our vehicles, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails, as well as extra cleaning materials for depot and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.

In addition:

  • Before boarding, please allow customers to alight and keep 2m apart.
  • You must wear a 3 layer face covering while on board (except where medical exemptions apply)
  • Pay contactless wherever possible.
  • Use hand sanitiser provided.
  • No standing passengers and only stand when ready to alight.
  • No standing passengers and only stand when ready to alight.
  • Use forward-facing seats only and sit alone if you can. On busy services, someone may sit next to you.
  • Keep windows open to help with ventilation.
  • Wheelchair access- seats within 2 metres of the driver are taped off, however, wheelchair spaces will always remain available.
  • Bus Full: Once maximum advisory capacity is reached, the driver will only stop when customers wish to alight. The bus will also display a ‘Sorry, Bus Full’ on its exterior display.

You can also travel safer by:

  • Not travelling if you feel unwell, even with mild symptoms
  • Avoiding busy periods if your journey will allow
  • Avoid touching surfaces as much as possible
  • Only using your mobile phone for calls in an emergency
  • No eating or drinking while on board
  • Travel in relative silence

 

 

O R Jones

Owens of Oswestry

 

 

Pembrokeshire County Council

There are important safety instructions for passengers to follow when travelling on public transport. These will be communicated via notices displayed on the buses: 

  • Avoid travelling at peak times: 7am – 9:30am and 3pm to 6pm
  • You should NOT travel if you are:
    - experiencing any coronavirus symptoms
    - self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
    - clinically extremely vulnerable
    - shielding because of your age or a medical condition
  • The advised Social Distancing rules should be adhered to at all times
  • Out of consideration for other travellers, passengers are encouraged to wear a face mask or snood whilst travelling on public transport
  • Wherever possible, AVOID touching any surfaces at bus shelters and within the bus
  • Passengers are advised to wash their hands before and after each journey
  • Please use contactless payment or correct cash change only
  • IF YOU SNEEZE OR COUGH DURING YOUR JOURNEY PLEASE CATCH IT, BIN IT, KILL IT.

 

 

P&O Lloyd

P&O Lloyds have introduced the following measures on board their services:

  • On top of a vigorous cleaning regime, we have introduced enhanced deep cleaning at the end of each day, our buses are cleaned using a fog based anti-viral disinfectant also drivers have cleaning materials and PPE so will regularly wipe down any touch points such as grab rails, bell pushes and ticket machines.
  • Reduced passenger capacity on vehicles as much as possible and no standees.
  • Contactless fare payment is the preferred method of payment, however cash payment will be accepted. 
  • Screens fitted to the drivers cabs.
  • We will monitor passenger numbers constantly and will increase service when needed.
  • Social distancing measures - Notices on vehicles advising passengers to keep to social distancing.

 

 

Pats Coaches

Peyton Travel

Pheonix Transport

 

 

Phil Anslow

Face coverings remain mandatory on all public transport services in Wales, unless exempt. Some customers may be exempt from wearing a face covering. This includes children under the age of 11, people with breathing difficulties and those with health conditions or a disability that might make it difficult to wear a face covering.

Be aware that as our drivers sit behind screens, they do not need to wear a face covering while they are in their cab.

Here’s some more advice on wearing a face covering:

  • A face covering can be very simple, like a scarf or bandana that ties behind the head to give a snug fit. It just needs to cover your mouth and nose.
  • Please put your face covering on before boarding the bus and wash your hands or use hand sanitiser before putting it on.
  • Please wear your face covering throughout the duration of your journey, including when disembarking the bus.
  • If you need a drink or to take medication while travelling, please do so quickly and be mindful of others.
  • To keep everyone safe, please store a used face covering in a plastic bag and take it home or dispose of it safely.

Phil Anslow Coaches have introduced the following measures to make your journey as safe as possible:

  • Deep cleaning the vehicles every evening after duty
  • Repeatedly wiping down ‘frequent touch points’ throughout the day
  • Having a perspex shield screen enclosing the drivers cab area
  • Encouraging passengers to pay through contactless card payment whenever possible
  • All drivers are equipped with PPE (Face Masks, latex gloves and hand sanitiser).
  • Seats directly behind the driver have been closed off for added driver protection

 

 

Richard Bros

Face coverings remain mandatory on all public transport services in Wales, unless exempt.

Richard Bros have introduced the following measures:

  • Installed protective screens enclosing the drivers cab area.
  • There are two openings at the bottom where you can either pay by card/or use a concessionary OR pay with cash.
  • Installed hand sanitiser dispensers on board buses for passengers to use.
  • Updated ticket machines with passenger counting software that lets the driver know how many passengers are on board.
  • Ensuring drivers have access to PPE such as gloves, masks and hand sanitisers.
  • All touch points are being wiped down before journeys and strict cleaning regimes are being carried out by cleaners, including fogging our buses with UK approved products.

You can find further guidance from Carmarthenshire County Council on using public transport safely here.



Ridgway Coaches

Sarah Bell Minibus

 

 

Sargeant

The following measures are in place on services operated by Sargeant:

  • Sargeant have driver’s screens protective fitted, hand gel available and seats immediately behind and to the side of driver taped off.
  • Drivers wear protective gloves and have masks available.
  • The internal surfaces are cleaned after each journey on return to depot.

 

 

South Wales Transport

 

 

Stagecoach in South Wales

Please visit the Stagecoach South Wales website for further guidance on how to stay safe when travelling on their services.

  • From 27th June 2021, all forward facing seats can be used when buses are busy. If buses are not busy, please keep your space from others.
  • It is important that you thoroughly wash or sanitise your hands before and after you travel. If you aren't able to wash your hands, use the sanitiser on board the bus. 
  • You must wear a face covering, unless exempt. Stagecoach offer Journey Assistance Cards to help make it easier for you to let our bus drivers know why you're exempt.
  • Stagecoach have well-established and rigorous cleaning regimes for their buses, and are continuing to enhance the measures in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products.
  • Windows must be kept open for ventilation.
  • Contactless payment methods are accepted on board all Stagecoach buses. If you only have cash, please pay with the exact fare.
  • It is recommended that you plan your journey in advance to avoid busy times.

 

 

Stagecoach in Chester

Please visit the Stagecoach ‘Travelling Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Stagecoach Merseyside & South Lancashire

Please visit the Stagecoach ‘Travelling Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Stagecoach Wye and Dean 

Please visit the Stagecoach ‘Travelline Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Taf Valley Coaches

It is mandatory to wear a face covering whilst traveling on all public bus services, please also use contactless payment if possible. Please respect our decisions as refusal to travel could offend. This is for the safety of our drivers and passengers, as recommended by the Welsh Government.

 

 

Tanat Valley Coaches

Thomas of Rhondda

Townlynx

Travel Final Ltd

Veol Coaches

Watts Coaches

Windy Corner Coaches

Yeomans Canyon