Traveline

Call us: 0800 464 00 00

Accessible travel

 

Accessibility on Services

When using our Journey Planner, you will see a blue accessibility logo displayed on the journey results, indicating whether this service is accessible for disabled people, including those who are wheelchair users, as well as customers with pushchairs and buggies.

This information is available for the services that we have received information about and is accurate to the best of our knowledge. Whilst every effort is made to provide information on behalf of the bus and rail companies in Wales, this information cannot be guaranteed and is potentially subject to change at short notice. Travellers are advised to contact the bus or rail company before making their journey to confirm any information. For links to operator websites, please see below.

Blue Logo: From the information we have received, this service should be accessible for all passengers.

Cross Logo: From the information we have received, this service may not be accessible for customers with a mobility impairment.

For further Welsh Government guidance on accessible travel in and around Wales using public transport services, please visit the British & Irish Council website.

 

 

Accessing Traveline Cymru Information

This website is tested to AA conformance to Web Content Accessibility Guidelines.

Information is available in the Contact Centre regarding accessibility of stops and services where available.

 

 

Accessibility Information for Disabled Bus Users

Please see below for links to operator web pages detailing travel guidance for disabled bus users on board their services. For those not listed, please contact your operator directly to further information.

Please see the links below for disabled transport information from the following local councils:

 

Users of Mobility Scooters

The Confederation of Passenger Transport (CPT) have published guidance for those passengers using mobility scooters wishing to use public transport, which you can see here.*

Please check with your operator in advance to ensure low floor vehicles will be used on your journey. Operator contact details can be found here.

For information on using mobility scooters on Transport for Wales services, please click here.

*Please note it is the Traveline UK phone number on this CPT leaflet. You can call Traveline Cymru on 0800 464 00 00.

 

 

Travellers with Sight Loss

Sight Loss charity RNIB Cymru have produced their ‘Get on Board’ guide, which covers a breadth of issues people who are visually impaired face on a regular basis. For more information on the Get on Board guide, please visit the RNIB Cymru website.

 

 

Assisted Travel with Transport for Wales

Transport for Wales are committed to excellent customer service for all customers. They recommend booking assistance at least 24 hours before you travel (you can book further in advance if you prefer).

You can book:

  • Online when you book your tickets: choose the help you need from a range of options
  • Online on the Passenger Assist website
  • By phone: call the Passenger Assist team on 03330 050 501 (0800-2000)
  • Textphone: 08457 585 469 (for people who are hard of hearing)

National Rail Enquiries’ Stations Made Easy includes floor plans, photos and accessibility information about train stations. Check opening hours, availability of accessible toilets, and whether there are staff on hand to help.

At some, stations the lifts can only operate when platforms are staffed.

For more information, please go to Transport for Wales Accessible Travel page.

 

Transport for Wales also offer the following initiatives:

  • Orange Wallet Scheme- Designed for anyone who would like support to communicate with staff whilst travelling by bus or train.
  • Audio Guide- Bilingual audio guide assists customers with sight loss to plan their journeys by train. 
  • Assistance Dog Travel Scheme- In partnership with Assistance Dogs (UK).
  • Assisted Travel Awareness Talks- Transport for Wales can organise an awareness visit for local groups to discuss the available at their stations and on our trains, how to buy a ticket and book assistance, station and train facilities and what discounts are available.
  • The Sunflower Lanyard- The Sunflower Lanyard allows the wearer to discreetly indicate that they may have additional needs that are not immediately obvious. Customers do not have to tell anyone what their disability is; all staff are trained to recognise the lanyard and that you may need additional help. You can have a lanyard sent to you directly in the post.

 

 

Accessible Toilets in Wales

  • You can find locations of all toilets open to the public and details of accessibility access on the Welsh Government website.
  • The National Key Scheme (NKS) offers disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can now be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations in most parts of the country.
  • If you are travelling by train, visit the National Rail Enquiries’ Stations and Destinations page and enter the name or three letter code of the station you are calling at for details of the facilities available at the station.

 

 

Non-Emergency Patient Transport Service

The Non-Emergency Patient Transport Service is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who need and rely on it and it should not be used as an alternative to other means of getting to appointments.

Please note that a need for treatment does not automatically imply a need for transport. There is an eligibility process that all patients are required to go through to ensure the service can be offered to them. Please click here to see if you are eligible

For patients who are found non eligible, the Alternative Transport Team can discuss transport options in your area, that may be able to help.

 

 

Useful Links